📝 Refund & Return Policy

Our Commitment to Transparency & Trust

At PugPuppies.shop, we understand that welcoming a puppy into your home is a meaningful and emotional decision. Our Refund & Return Policy is designed to be clear, fair, and transparent, ensuring confidence, trust, and peace of mind for every customer while prioritizing the health and welfare of our puppies.

By placing an order on PugPuppies.shop, you agree to the terms outlined below.

1. Nature of Live Animal Sales

Due to the nature of selling live animals, all puppy sales are considered final once the puppy has been delivered or picked up, except where explicitly stated in this policy.

This policy exists to protect the safety, health, and well-being of our puppies and to comply with ethical animal welfare standards.

2. Health Guarantee & Eligibility for Refunds

Every puppy from PugPuppies.shop undergoes a veterinary health examination prior to placement. In the rare event that a serious, life-threatening congenital condition is diagnosed, the buyer may be eligible for a refund or replacement under the following conditions:

• The condition must be confirmed by a licensed veterinarian

• Written veterinary documentation must be provided

• The condition must be reported within the specified health guarantee period

• The puppy must have received proper care and veterinary attention

This guarantee does not cover:

• Minor, cosmetic, or non-life-threatening conditions

• Illnesses caused by stress, environmental changes, or improper care

• Injuries occurring after delivery

3. Deposits & Reservation Fees

Deposits or reservation fees secure your selected puppy and remove it from public availability.

• Deposits are non-refundable, unless otherwise stated in writing

• Deposits may be transferable to another available puppy at our discretion

• Failure to complete payment within the agreed timeframe may result in forfeiture of the deposit

4. Cancellations Before Delivery

Cancellations requested before delivery may be considered on a case-by-case basis.

• Administrative or processing fees may apply

• Refund eligibility depends on the stage of the adoption process

• Once delivery arrangements have been finalized, cancellations may no longer be eligible for refunds

5. No Returns After Delivery

For the safety of the puppy and compliance with animal welfare laws:

• Puppies cannot be returned once delivered or picked up

• We do not accept returns due to changes in lifestyle, housing, allergies, or personal circumstances

We strongly encourage buyers to carefully consider their readiness before purchasing.

6. Delivery & Transportation Issues

In the unlikely event that a delivery issue occurs:

• We will work promptly with transport partners to resolve the situation

• Delays caused by weather, airline policies, or animal safety concerns do not automatically qualify for refunds

• If a delivery cannot be completed due to factors within our control, appropriate resolutions will be discussed

7. Buyer Responsibilities

To maintain eligibility for any refund or guarantee, buyers must:

• Have the puppy examined by a licensed veterinarian within the recommended timeframe

• Provide proper nutrition, shelter, and care

• Follow veterinary advice and vaccination schedules

• Notify us immediately of any serious health concerns

Failure to meet these responsibilities may void eligibility for refunds or guarantees.

8. Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes without prior communication may result in:

• Immediate termination of any guarantees

• Suspension of customer support services

We encourage customers to contact us directly to resolve concerns quickly and fairly.

9. Policy Updates

PugPuppies.shop reserves the right to update or modify this Refund & Return Policy at any time. Updates will be posted on this page and take effect immediately upon publication.

10. Contact Us

If you have questions regarding this Refund & Return Policy, please contact us through PugPuppies.shop. Our team is committed to providing honest communication and professional support.

PugPuppies.shop – Ethical Practices, Healthy Puppies, Trusted Service